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References (extract)

Business	Tasks	Methods	Potentiales/Results
Automotive	Ensure the delivery at varying demands	Customer needs assessments carried out, order processes and production processes re-designed to pull (Kanban) and customized manufacturing control	Just-in-time delivery ensured Cycle times reduced Stock greatly reduced Storage space is reduced
	Quality assurance in design, engineering, workshops in Germany, France, Sweden and the USA	FMEA training and facilitation of workshops	Early prevention of product risks Measures in product liability Reduce development times Reduce costs Reduction of subsequent changes Improving product quality
	Avoid vehicle breakdowns in the field, caused by design and assembly-related predamages	Process mapping, Ishikawa, FMEA, Morphological matrix, solution prioritization, definition of implementation measures	Significant reduction of the preliminary damage Avoid repair / rework Significant reduction of "field defect"
	Reducing test costs in laser welding of components	Six Sigma methods, in particular MSA (Gage R & R) and sample plans	Reduced testing effort Testing capacities set free Reduced testing costs
	Process stabilization in laser welding	Six Sigma methods, especially Ishikawa, statistical methods, DOE, Statistical Process Control	Production outsourcing has become ensured Start-up costs significantly reduced Process stability is ensured
	Establish FMEA-facititator teams in Germany, France and the USA	Recruitment, training, facilitation techniques	Facilitators available FMEA-based design and development
Glass Industry	Improve the quality and yield in the quartz glass manufacturing	Ishikawa, melting process analysis, temperature and flow profiles are created, the crucible optimization	Yield enhancement through prevention of inclusions (bubbles) Avoid production and capacity losses
	Adjustment of production facilities due to changing market demands	Planning and development of production facilities and adaptation of production processes during ongoing operation	Product range expanded Production capacity expanded Increased flexibility
	Reduce the variability in the surface contour at pressed glass pieces	Six Sigma methods, especially Ishikawa, statistical methods, DOE, Statistical Process Control	Improved process stability Defined process parameters Increased product quality Reduced quality costs
	Reduction of surface defects at optical glass	Six Sigma methods, especially Ishikawa, statistical methods, MSA, Statistical Process Control	Reduced quality costs
Heating manufacturer	Improve the market acceptance and cost structure	Customer expectations collected in anonymous day workshops with existing customers, competitor customers and former customers will be prioritized and implemented in internal processes	Company closely aligned to customer requirements Simplified order processing Customer satisfaction restored Sales secured
Insurance	Securing the market acceptance by survey the customer requirements for an e-business platform	Customer expectations collected in anonymous day workshops with existing customers, competitor customers and former customers will be prioritized and implemented in internal processes	Acceptance of the platform secured Avoid bad investment Avoided loss of prestige Avoided loss of customers
Mechanical Engineering	Secure the on-time delivery	Development and implementation of an integrated and linked order fulfillment process	Secured delivery Capacity increased Increased flexibility Costs reduced
Solar Industry	Risk avoidance in new production processes and equipment	System FMEA and process FMEA performed and action plans are created	Secured production process Secured system technology

Reduzierung von
Oberflächenfehlern an optischem Glas
(Kundenprojekt)

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